Sistema Ambiente SpA provides waste collection services, equipment rental, services for festivals/events, mosquito control, pest control and rat control, both for residential and non-residential customers.
To book a paid or free service
contact the call centre on 0583.33211 (see call centre hours). To request a paid service, you must have your contributor code or, in the case of non-tariff users, your tax code and/or VAT number.
Please note that payment for services must be made at the Administrative Office of Sistema Ambiente (see public opening hours)
Paid Services Tariff: Tariff effective from 11 April 2024
For residential customers, there are Collection Centres.
For dead animals on public land, contact the Local Health Authority.
For private animals the user must report to the veterinarian who will complete the death certificate. The user can decide to call Sistema Ambiente, which will collect the animal from the home and take it to the Nave facility (see tariff) or personally take it to the facility without using a form, paying only the cost of the disposal service. (see tariff)
Free services offered by the company:
- For residential customers, a free service is offered at home for the collection of bulky items up to a maximum of 3 pieces once a year. Contact the freephone number following the operator's instructions;
- Collection of exhausted toner: it is necessary to book the collection by calling the call centre on 0583-33211. Collections will be made free of charge for the Municipality of Lucca on the 1st Thursday of each month;
- For separate waste collection containers in the suburbs, consult this page;
- For residential customers, there are Collection Centres. Consult the page relating to Collection Centres and discover all the advantages.